Unauthorized returns will be refused and returned at customer's expense. For logistical reasons we are unable to accept returns on any transaction involving a trade, both in store and online. Any item returned not in the same condition it left our store is subject to a 20% restocking fee at our sole discretion. All returns must be approved by phone or email and must be returned in the exact condition they left our store. In the event a return is requested on an item prior to shipment or delivery a 10% restocking fee will be deducted at our sole discretion. In the event of any return the buyer pays all shipping and insurance costs, both to and from, as well as any other fees associated with the transaction. If a return is requested because the buyer simply doesn’t like the way an instrument plays, sounds or other personal preferences we reserve the right to deduct a 10% restocking fee at our sole discretion. This approval period is for the buyer to make sure that the instrument is in the condition and originality we advertised. We offer a 48 hour approval period on all guitars, amplifiers, and pedals from the date of purchase for in store transactions or date of delivery for internet orders.
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In the event of damage in transit we will help facilitate a claim with the shipping company to ensure full refund. If you prefer another shipping method please let us know so we can accommodate your needs. The shipping price you are charged covers transit, insurance, proper packing, and tracking. We ship exclusively through FedEx in the United States and FedEx or DHL worldwide. If you have any questions regarding payment please ask. Cash, Visa, Mastercard, Discover, American Express, Paypal, Western Union and Bank Wire Transfer.
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